Help with your monitor
Pair your phones
Choose Camera on the spare Android phone, name it, and create a pairing QR code. On your everyday phone choose Parent and scan or paste the code. Compare the displayed code and approve on the camera phone. Camera and microphone start only after tapping Start monitoring.
No picture or no sound
Check that the camera is running, permissions are allowed, and both phones have internet. Tap Retry connection. If direct connections fail on a restrictive network, remote relay activation is pending. Turn up playback volume and choose the correct audio output. Test alerts in Settings.
Camera privacy
Pause switches off camera capture and microphone recording. Stop ends monitoring and releases capture resources. The system foreground notification always offers Stop. Recordings are not available in this release.
Inviting devices
One Android parent phone is included. With Premium, the owner can invite and approve another Android parent phone or camera from Family. Browser viewing is free after you approve the browser on the camera phone. Each camera supports one active viewer at a time. Removing a device closes active access; if control connectivity is unavailable, a five-minute authorization lease bounds continued viewing.
Recovery
Save a private one-use recovery code from the owner’s Settings. Keep the code private. It remains valid until used or replaced by a new code. Restore purchases while using the recovered household identity. A new unrelated household does not automatically own your old purchase.
Supported browser behavior
Keep the viewer foregrounded and unlocked. Use Play audio and video when autoplay is blocked. Browser lock and background audio are not guaranteed. Use the Android parent app for overnight use.
Support
In the Android app, open Settings → Contact support to choose a reason and send feedback directly. Your purchase support ID, phone model, Android and app versions, and language are included when you tap Send. No video, audio or diagnostic files are attached. Detailed support content and identifiers are removed after 90 days; ticket counts can remain. Never include private recovery or pairing codes. For privacy requests, contact info@appsurge.app.